Help centre
Frequently asked questions
Clear answers to the questions we hear most often about property transactions.
Account and sign-in
Do I need an account to use the website?
No. Browsing and filtering listings works without an account. An account is required to publish listings, save searches and receive notifications.
Which account types are available?
You can register as a regular user, property owner or agency. The account type determines the tools available in your dashboard.
Why must I verify my email?
Verification confirms ownership of the address and enables reliable password recovery and important account notifications.
What if I forgot my password?
Use the “Forgot password” link on the sign-in page. A single-use reset link will be sent to your registered email.
Can I export or delete my account data?
Yes. The profile page lets you request an export and permanently delete the account after password confirmation.
Listings and moderation
How do I publish a listing?
Sign in as an owner or agency, open “New listing”, add the property details and photos, and submit it for moderation.
Why is my listing moderated?
The team checks completeness, images and compliance with platform rules to reduce misleading and fraudulent listings.
Can I correct a rejected listing?
Yes. The moderator's note appears in your dashboard. Correct the issue and submit the listing again.
How many photos can I upload?
You can add up to 20 photos per listing. The selected cover image is used on listing cards.
What does a premium listing provide?
During its active premium period the listing receives a badge and priority in relevant result lists. Priority ends automatically when the period expires.
Search and personal tools
Do favourites and comparison require an account?
No. Both work locally without an account; after sign-in, favourites can be synchronised with your account.
What is a saved search?
It stores your filters under a name and notifies you when a matching new listing is published.
Can I change notification frequency?
Yes. Choose immediate, daily or weekly delivery and manage email, in-app and push channels.
Where can I find recently viewed listings?
Signed-in users can open “Recently viewed” in the dashboard, ordered by the most recent view.
How are property recommendations created?
Recommendations use your selected filters, saved searches and privacy-compliant activity signals to rank relevant listings.
Service, contact and security
How can I contact Luxe Home Estate?
Use the contact form, phone or WhatsApp. Buttons on a property page also include the listing context.
What does reservation mean?
On enabled listings it submits a viewing or initial-interest request. It is not a sale contract and does not create ownership rights.
Is the mortgage calculator a bank offer?
No. Results are informational; the bank determines actual rates, fees and eligibility.
How is my personal data protected?
Data is purpose-limited and write operations use CSRF protection and rate limits. See the Privacy Policy for details.
What should I do if a listing looks false?
Send the listing link through the contact form or WhatsApp. The team will review it and take action where necessary.
Could not find your answer? Contact our team directly.